Overview
Effective Date: December, 2022
AM AM Trading LLC strives to ensure your satisfaction with our products. This Refund and Returns Policy outlines the procedures for returning products and requesting refunds. By making a purchase through our online shopping website, you agree to the terms and conditions outlined below. Please read this policy carefully.
Eligibility for Returns
1.1 Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
Perishable goods, such as food or flowers
Personal care items, such as cosmetics or intimate apparel
Gift cards or digital products
Items specified as non-returnable on the product page
1.2 Damaged or Defective Items: If you receive a damaged or defective item, please refer to section 3 (Damaged or Defective Items) for specific instructions.
Return Process
2.1 General Returns: If you wish to return a product for reasons other than damage or defects, please follow these steps:
Contact our customer service within 3 days of receiving the product to initiate the return process.
Provide the order number, item details, and reason for return.
If the return is approved, you will receive return instructions, including the address for return shipment.
Package the item securely, preferably in its original packaging, and ship it back to the designated address.
You are responsible for the return shipping costs unless the return is due to a mistake by the Company (e.g., wrong item shipped).
2.2 Return Conditions: To be eligible for a return, the item must meet the following conditions:
It must be in its original condition, unopened, unused, and with all original tags and packaging intact.
It must be accompanied by the original purchase receipt or order confirmation.
2.3 Refunds: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 15 days. Please note that the original shipping fees are non-refundable.
Damaged or Defective Items
3.1 Reporting Damaged or Defective Items: If you receive a damaged or defective item, please notify our customer service within 2 days of receiving the product. Provide the order number, item details, and a description of the issue.
3.2 Return or Replacement Options: Depending on the circumstances, we will offer one of the following options:
Return for Refund: You may return the item for a full refund, including original shipping fees.
Replacement: If the same item is available, we will arrange for a replacement and cover the return shipping costs.
Repair: In some cases, we may offer repair services for damaged items, subject to assessment and availability of repair services.
Exchanges
We currently do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process outlined in section 2 (Return Process) and place a new order for the desired item.
Contact Us
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact our customer service at info@amamtrading.com. We will be happy to assist you.
By making a purchase through our online shopping website, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.