Privacy policy

What we collect

• Account details: name, email, phone, account identifiers, company and trade-registration details supplied for business accounts.
• Order details: delivery address, items purchased, invoices.
• Technical data: device and browser information, IP addresses and approximate location inferred from them, session and cookie identifiers, pages viewed, searches, referral and campaign information, and diagnostic or error information.
• Content you provide: product reviews, support-chat messages and information submitted through our forms.

How we use it

• To process orders, issue tax invoices and arrange delivery.
• To send order status updates by email and SMS.
• To provide support and, where you opt in, offers and new arrivals.
• To maintain accounts, display customer reviews, diagnose errors, measure store usage and advertising performance, and show advertisements on selected public pages.

Who we share it with

We use payment providers (including Tabby, Tamara and Ziina), delivery partners, and email and hosting providers to operate the store and fulfil orders. Our advertising, marketing and analytics integrations can also receive device identifiers, approximate location, usage and campaign information. Configured purchase-conversion integrations can receive purchase information and hashed customer identifiers such as names, email addresses, phone numbers, city and country to match and measure advertisements. These include Google services such as AdSense and analytics, and configured Meta, TikTok, Pinterest, Snap and email-marketing integrations. Error reporting may use Sentry when enabled. Customer reviews you submit for publication can display your review text and author name to other shoppers.

Ad purchase measurement: when you pay for an order, we can tell Google Ads and Meta (Facebook and Instagram) about the purchase so we can measure which ads lead to sales. For Google this is the order number, amount and the Google ad click identifier (and, when you send an enquiry after a Google ad click, a reference to that enquiry and the click identifier, with hashed email and phone only if you accepted advertising cookies); for Meta it is the order number, amount, the products, the Facebook click and browser cookies, your browser type and IP address. We send this only if you accepted advertising cookies, or if you made no choice and are outside the EU/EEA, the UK, Switzerland and Canada. Only if you accepted advertising cookies may hashed email, phone, name and city also be sent to help them match the purchase. The Facebook, TikTok, Pinterest and Snap pixels follow the same rule. Choosing Decline, or changing your choice later under Cookie settings in the footer, stops this for future visits and orders. Learn how Google uses this information at business.safety.google/privacy.

Cookies, analytics and advertising

The storefront uses browser storage for account sessions and shopping features, as well as measurement and advertising integrations. Available cookie choices are presented in the consent banner. You can also manage cookies through your browser or device settings; blocking storage may affect sign-in and shopping features. Native saved-page data is stored on your device. Sharing a public page opens the sharing destination you choose.

Payment security

Card details are handled by our payment providers and are never stored on our servers.

Retention

Order and invoice records are kept as required by UAE tax law. Account data is kept until you ask us to delete it.

Account deletion

Request account deletion at amamtrading.com/account/delete. The page explains the steps, the profile and access data removed, and the order and accounting records retained. If you cannot sign in, contact info@amamtrading.com from your registered address for assistance.

Your rights

Email info@amamtrading.com to access, correct or delete your data, or to unsubscribe from marketing messages.